Custom orders for jewelry requires a non-refundable deposit of 50% before work on the design begins. The balance is due before the finished piece will be shipped. You will be able to view the progress of your piece in the Gallery, as it is worked on. Custom orders involve major commitments of the jewelry artist's time and resources, which is the reason for the non-refundable 50% deposit on all custom commissioned orders. We want you to love your custom jewelry design and we try to involve you every step of the way to ensure your satisfaction with the finished product. If you are dissatisfied with your finished custom design for any reason, please contact us as soon as possible and we will do our best to make things right. Many of the designs shown in this website can be changed to suit your preferences. Why sell your old jewelry for pennies on the dollar? Let us use your gold to make you a new piece of jewelry. Some restrictions apply such as; we will only use 14kt and higher, you have to have enough gold to make something or we will have to add gold which will have additional costs. The final cost will also depend on design and additional gemstones used. Below is a baby bracelet and matching mothers ring made from recycled jewelry. Warranty Information: All products have an unlimited lifetime warranty on manufacturer's defects, and such items will be repaired or replaced. However, We will not be responsible for replacing custom orders or items that were ordered in the wrong size, or antiquities. If you are unhappy for any reason with any of our jewelry you may return them for a full refund or exchange within 10 days of receipt. You must receive a return authorization number from our customer service and proof of purchase must accompany a returned item. All merchandise must be in the original good condition. Please email Loewe for your return authorization request. S & H fees excluded. We will not be responsible for jewelry items that were ordered in the wrong size or custom jewelry orders with any engraving. Please email Loewe if you have any questions.